pbc999 Privacy Policy

pbc999 is an online casino and sports betting platform operated for the entertainment of adult players in Bangladesh and other eligible markets. The Platform is available in English and all transactions are conducted in Bangladeshi Taka (৳). pbc999 can be contacted in relation to any matter covered by this Privacy Policy at the email address provided in Section 13 below.

For the purposes of this Policy, pbc999 acts as the data controller in respect of personal data collected directly from Players through the Platform. Where pbc999 engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by contractual obligations that reflect the standards set out in this Policy.

pbc999 collects personal data through several channels: directly from you when you register an account or contact support; automatically through your use of the Platform; and from trusted third-party verification and payment partners. The categories of data we collect are described in the table below.

2.1 Data You Are Not Required to Provide

Providing certain data is optional. For example, you are not required to consent to marketing communications in order to use the Platform. However, some categories of data — such as identity and contact data — are mandatory. Without this information, pbc999 cannot open or maintain a Player account, as we are obligated to verify the identity of all Players under our anti-money laundering and responsible gaming obligations.

2.2 Sensitive Personal Data

pbc999 does not intentionally collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily disclose such information through a support interaction. If you do disclose sensitive data, pbc999 will process it only to the extent necessary to resolve the relevant support matter.

pbc999 uses your personal data only for the purposes described below. We do not use your data in ways that are incompatible with the purpose for which it was originally collected.

• Account Management: To create, verify, maintain, and close your pbc999 Player account, and to authenticate your identity each time you log in.
• Payment Processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer; to record transaction histories; and to comply with financial record-keeping requirements.
• Identity Verification (KYC): To verify your identity and age before processing withdrawal requests or when required under our anti-money laundering obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, multiple account abuse, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gambling patterns that may indicate problem gambling behaviour; to enforce self-exclusion, deposit limits, and cooling-off periods requested by Players; and to fulfil our duty of care obligations.
• Customer Support: To respond to your support queries, complaints, and feedback through email and live chat.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the Platform, fix errors, and develop new features.
• Marketing Communications (with consent): To send you promotional emails or SMS messages about bonuses, new games, and seasonal promotions — including events such as Eid, Pohela Boishakh, and BPL cricket season offers — where you have explicitly opted in to receive such communications.
• Legal & Regulatory Compliance: To comply with applicable laws and regulations, and to respond to lawful requests from competent authorities.

pbc999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is necessary to perform the contract between you and pbc999 — including account management, payment processing, and customer support.
• Legal Obligation: Processing required by applicable law — including identity verification for anti-money laundering purposes, age verification, and the retention of financial records.
• Legitimate Interests: Processing carried out for the legitimate business interests of pbc999, provided those interests are not overridden by your rights — including fraud detection, platform security, and product improvement.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw this consent at any time.

pbc999 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, but only to the extent strictly necessary for the purposes described in this Policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card processing partners, solely for the purpose of executing deposit and withdrawal transactions in Bangladeshi Taka (৳).
• Identity Verification Partners: Third-party KYC and anti-fraud service providers who verify your identity documents and cross-reference your details against sanction and fraud prevention databases.
• Technology & Hosting Providers: Cloud hosting and infrastructure providers who store Platform data on secure servers. These providers are bound by data processing agreements and are not permitted to use your data for any purpose other than providing the contracted service.
• Game Software Providers: Where required to operate certain games (e.g., Pragmatic Play, Evolution Gaming, Spribe), anonymised or pseudonymised session data may be shared with game studios to facilitate gameplay and resolve technical disputes.
• Legal & Regulatory Authorities: pbc999 may disclose personal data to competent authorities, courts, or law enforcement agencies where required to do so by applicable law or a valid legal order.

In all cases where personal data is shared with third parties, pbc999 ensures that appropriate contractual safeguards are in place to protect the confidentiality and security of your data.

pbc999 uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and analyse usage patterns. The categories of cookies we use are as follows:

6.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable core features such as session management, login authentication, and security. Essential cookies cannot be disabled without significantly impairing Platform functionality.

6.2 Analytical Cookies

Analytical cookies help pbc999 understand how Players interact with the Platform — for example, which pages are visited most frequently, where Players encounter errors, and how long sessions typically last. This data is used in aggregated, anonymised form to improve Platform performance.

6.3 Preference Cookies

Preference cookies remember your settings and choices on the Platform — such as your selected language (English) and any display preferences you have configured — so that you do not need to reset them each time you visit.

6.4 Managing Cookies

You may control or delete cookies through your browser settings at any time. Please note that disabling non-essential cookies may affect the functionality of some Platform features. For further guidance on managing cookies, refer to the help documentation provided by your browser provider.

pbc999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform.
• Encryption of sensitive data fields (including payment details and identity document numbers) at rest in our database systems.
• Role-based access controls ensuring that pbc999 staff can only access personal data that is relevant to their specific job function.
• Regular security audits and penetration testing of Platform infrastructure.
• Automatic session timeouts after a period of inactivity to reduce the risk of unauthorised access to unattended accounts.
• Multi-factor authentication options for Player accounts to provide an additional layer of login security.

pbc999 retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, and in compliance with applicable legal and regulatory retention requirements. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account being open and active on the Platform.
• Post-Closure Account Data: Following account closure (whether voluntary or initiated by pbc999), core identity and transaction records are retained for a minimum of five years to comply with anti-money laundering record-keeping obligations.
• KYC Documentation: Identity verification documents are retained for a minimum of five years from the date of submission, or from the date of account closure, whichever is later.
• Support & Communications Records: Customer support correspondence is retained for up to three years following the resolution of the relevant interaction.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as necessary to demonstrate compliance with your stated preferences.

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

As a pbc999 Player, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected]. pbc999 will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of the personal data that pbc999 holds about you, together with information about how that data is being used.
• Right to Rectification: You may request that pbc999 correct any inaccurate or incomplete personal data held in your account.
• Right to Erasure: You may request that pbc999 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis for processing exists. Please note that this right is subject to overriding legal retention obligations.
• Right to Restrict Processing: You may request that pbc999 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Object: You may object to the processing of your personal data where pbc999 relies on legitimate interests as the legal basis, or where your data is being processed for direct marketing purposes.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where pbc999 processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

The pbc999 Platform is strictly intended for individuals aged 18 years and above. pbc999 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and have reason to believe that a minor has registered an account or submitted personal data to pbc999, please contact us immediately at [email protected] so that we can take appropriate action, including the permanent closure of the account and deletion of any associated personal data.

The pbc999 Platform may contain references to the products and services of third-party game studio partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While the games themselves are delivered through the pbc999 Platform, pbc999 is not responsible for the independent privacy practices of third-party software providers.

If you navigate away from the pbc999 Platform to a third-party website, you do so at your own discretion. pbc999 strongly recommends that you review the privacy policy of any external site before providing personal data. This Policy applies only to the pbc999 Platform and does not extend to any third-party websites, applications, or services.

pbc999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where changes are material, pbc999 will notify registered Players by email or by displaying a prominent notice on the Platform prior to the changes taking effect.

The "Effective" date at the top of this Policy indicates when the current version was last updated. We encourage all Players to review this Policy periodically. Your continued use of the pbc999 Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pbc999 handles your personal data, please do not hesitate to contact our dedicated privacy support team. We are available in English, 24 hours a day, seven days a week (Bangladesh Standard Time, UTC+6).

• Email: [email protected]
• Subject Line: Include "Privacy Policy" or "Privacy Rights Request" for faster routing to the correct team.
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days.
• Live Chat: Available directly through the pbc999 Platform at all hours for general queries.

For responsible gaming support — including requests for self-exclusion, deposit limit adjustments, or account cooling-off periods — please also use the email address above and indicate the nature of your request clearly. Further guidance is available on our Responsible Gaming page.